Susan Zarakoviti is Test Manager at Rabobank Nederland for the domain of transfer of payment systems. Apart from leading a team with test analysts and test coordinators for several projects (e.g. SEPA CTR/CTI), she is also responsible for implementing the Rabobank test method "START" in the domain. She has 10+ years experience in testing, working as a tester, test coordinator, test consultant and test manager for several banks, insurance companies and a pension fund. Through these she gained experience in putting (existing and new) test methods into practice, TPI, test automation and outsourcing of test activities.

Erwin Kleinveld is a Test Program Manager at Rabobank Nederland for the payments and savings domain.
For 4 programs within this domain he is the first point of contact for testing. He is also responsible for managing several teams with testmanagers, testcoordinators and testanalysts, is responsible for the application of the START method and is the linking-pin between business and testing.
Erwin has over 10 years of experience in testing (mostly testmanagement/testconsultancy) and over 20 years in IT. All within Rabobank. He followed the standard development path for IT (developer, functional designer, projectleader) and made a switch to testing in 1996. He was one of the testconsultants who created the testmethod START at Rabobank.