In many cases, managers pick solutions to problems without sufficient analysis. This results in implementing a cover-up of the symptom rather than a solution to the ‘real problem underneath’. When this is done, the problem will surface again in one disguise or another, and we may mishandle it, just as we mishandled it initially.

Alon Linetzki describes a simple process you can use to identify the underlying cause of the problem and create an appropriate solution. Alon demonstrates how he enhanced the classic root cause analysis method to create an approach to finding problems underneath.

The presentation includes a method for identification of symptoms and problems, the connection between them, the strength and direction of that connection and presents some tips on how to think in the process of achieving those. Alon illustrates this method with data from a real life project.

• A simple, robust method for determining underlying problems
• Differentiating symptoms and problems
• Solve problems rather than cover symptoms

Mr. Alon Linetzki is the founder and managing director of Best-Testing (www.best-testing.com).

Mr. Linetzki has over 15 years in testing and over 25 years in IT, and is the author of multiple testing courses, including: TPI, Risk Based Testing, Personal Communication Skills, Requirements for Testers, Measurements & Metrics, Dynamic test strategy, Pragmatic Advanced Testing, Test Automation, Test Management under Crisis and more.

Best-Testing specializes in consulting and training in the above areas and also in: defect management & analysis, building & maintaining effective and efficient testing teams.
Mr. Linetzki is a popular speaker in international testing conferences since 1995, co-founder of the Israeli Testing Certification Board (www.itcb.org.il), and the founder and chair of SIGiST Israel (www.sigist.org.il). He is also a member of the marketing WG of ISTQB.

Mr. Linetzki is a MBA grad (with excellence), B.Sc. (statistics & criminology), a certified systems analyst (CSA, 1997), a leader quality auditor (LQA, 1997), a certified scrum master (CSM, 2008), a certified ISTQB- Foundation (2004), ISTQB-Advanced-Test Analyst (2008), and ISTQB-Advanced-Test Manager (2008). He was also a interpersonal communication skills coach for 7 years, and uses that knowledge in his valoutier work for his kids school concil.